Shipping
Q: Which carriers do you use for shipping?
We utilize a range of reputable carriers including DHL, FedEx, UPS, and USPS.
Q: When will my order be shipped?
Upon order confirmation and successful payment via PayPal or credit card, we aim to dispatch your order promptly. Please note we don't ship on weekends and public holidays.
Q: What are the estimated delivery times?
-
For US Orders:
- Express Shipping: Approx. 3-7 business days
-
Standard Shipping: Approx. 7-14 business days
All North American orders are dispatched from our US warehouse. Any returns should also be directed to this location.
-
For International Orders (Outside US):
- Express Shipping: Approx. 3-7 business days
-
Standard Shipping: Approx. 7-14 business days
Please be reminded that the mentioned timelines are based on working days and exclude weekends and public holidays.
Q: What are the shipping fees?
Worldwide standard shipping is free. For express delivery, there's a charge of $15.
Q: I entered an incorrect shipping address. Can I modify it?
We strive to process orders quickly, often within 1-2 business days. If you've made an error in the shipping details, please contact us immediately with the correct details and your order ID. Corrections cannot be made once the order is dispatched. We recommend providing a contact number during checkout for any delivery-related communications.
Q: I haven't received my tracking number. What do I do?
Tracking details are sent to your registered email soon after dispatch. However, we don't operate on weekends and public holidays. Please check your spam folder or verify the email address provided during checkout for any typos.
Q: My package seems to be delayed. What steps should I take?
Occasionally, courier services may experience delays due to unforeseen circumstances. If your package seems delayed, contact the respective courier with your tracking number. Once your order is dispatched, you have full control over any special delivery arrangements.
Q: The tracking shows my order as delivered, but I haven't received it. What should I do?
Firstly, contact the respective courier service. Sometimes, they might leave packages at local post offices or safe spots if there's no one available for signature upon delivery.
Q: The delivery provider confirms the package was delivered, but I still don't have it. What's next?
If after contacting the courier you still haven't received your package, get in touch with us. Please provide your order ID, tracking number, and any written documentation from the courier about the delivery status. We'll investigate further and determine the best course of action.
Q: How do I reach out for order-related queries?
For any concerns or queries regarding your order, please email us at sales@misakicon.com. Do mention your order ID and provide as much detail as possible for a swift response.